Heythrop Park Resort

I held my wedding reception here at the end of October, and the setting really was wonderful for this time of year with all the autumnal vibes. The ballroom comfortably seated my 350 guests, and the open space outside with the fire pits etc helped. However for my guests who were staying at the venue (Crown Plaza) did not have such a good experience, throughout the booking process did not feel they had the best experience, the wedding discount prices quoted to me were not discounted at all, and a lot of my guests ended up booking on other online platforms as it was significantly cheaper, we found the booking team direct at the hotel were not very accommodating and were misquoting people and there was a lot of inconsistency, which i think looked bad on the hotel. As the bride and groom we were given a suite, however the was no "guest experience" here, given that we hosted a pretty large event at the venue with half of our guest staying at the venue i was expecting a better experience. I just felt like any other person staying at the venue. The organisation process from start to finish was pretty straight forward, i think better communication leading to the day would have been helpful as i had to chase this on the day of arrival which is not ideal- with all the rest of the stress going on. Overall the day was a success and had a lot of compliments from the out of towners, but i think the customer service needs some work.

We just wanted to write to you to express our thanks for everything you have done for us in both the lead up and on the day of our wedding, you have been brilliant and we are so extremely grateful. Yourself and team worked so hard on our wedding, please could you pass our thanks onto them all too. Thanks again Lauren for all you did to make our day so special and run so smoothly, our family and friends were so impressed with everything too so thank you again. We will be sure to recommend Heythrop to anyone who is looking for a gorgeous venue and an extremely well organised wedding.

We just wanted to send a quick email regarding our wedding Saturday. Myself and Lisa had the best day ever and we are so happy that we picked Heythrop as our venue. It was absolutely perfect. This comes down to many factors, but 2 of these are Lauren and Suzanne. You two are absolutely amazing. As we said on the day you have really done a great job in bringing everything together. Joining us half way through the process could have caused issues but you did an amazing job. It was a great day. Suzanne on the day was also amazing. Everyone in the wedding party commented on this, she made sure the day ran to plan and everything happened at the right time. I know Eric was very grateful of her help throughout the day. Lisa's dad was also very impressed. The rest of the team at Heythrop also. They all did a great job thought the day. Food was great, timings was great. Everything was sorted there was nothing that hadn't been thought about. Thanks again for all your help over the last few months, Lauren, it wouldn't have been possible without you.

Myself and Gary just want to say we had a magical day and we were very happy. Lots of guests commented on how great the service, decoration, food and venue is. Also we wanted to express how happy we were with helping us plan the wedding. You have taken the time to get to know us, and the personal touches such as ensuring we felt comfortable with everything, taking the time to give us the Canapés after the ceremony, going that extra mile. Also for ensuring that you brought me down to the ceremony personally. And for always communicating with us and answering all questions and making us feel relaxed. So thank you, we had an amazing time.

I just want to say a HUGEEEEEEEE thank you to all of the staff who helped with our wedding. Lauren and Suzanne especially!!!!!!!!!!!!!!!!!!!!! You really were incredible.

Paul and I are still on a high from Saturday. We can't thank Suzanne and the team enough for how they were so attentive towards us and our guests. Myself and Paul can't thank you enough Lauren for all your help and support in helping and ensuring that our day went smoothly. Like yourself we have enjoyed all our emails and we will certainly miss them but what has impressed us the most is that no matter how many questions we had for you, you always came back with the answer very quickly. Thank you for your best wishes and we will let you know when we do visit the Heythrop again as it would be nice to see you and also to just be surrounded by the Heythrop's beautiful grounds which will always have a special place in our hearts and remind us of the special day that we had on Saturday.